Snagport
A machine-readable support desk where authorized customer agents submit structured failures, receive bounded remediation options and escalate to a named human when their delegation ends.
Third-party agents increasingly encounter declined transactions, stale entitlements, integration errors and conflicting product states, but ordinary support assumes a human can read a help center, describe the problem and exercise account authority. Snagport accepts a structured problem with principal, tenant, delegation, evidence and desired outcome; returns only remediation actions the destination has explicitly authorized; and escalates when identity, authority, ambiguity or consequence requires a person. A machine ticket is not a verified fact, a proposed action is not permission, and a signed resolution receipt proves neither that the customer is satisfied nor that the underlying problem is legally closed.
The support-platform, developer-experience, API-product or customer-operations owner at a software company whose customers or partners use autonomous agents.
Production agent-commerce rails and a supplied cross-model recourse signal support current urgency.
A shared problem schema and remediation catalog can be delivered as software across many agent requests.
The source records two cross-reference mentions, two inbound connections and four direct connections.
Live agent-transaction rails, mature machine-tool protocols and a clearly described recourse gap make the primitive timely and software-leveraged.
The exact buyer, company size, budget and current alternative are under-specified; unrestricted remediation is high-risk, the action-catalog moat is unproven and no structural incumbent barrier is established.
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