Seatshift
A governed scenario cockpit for BPO operators to model cost-to-serve, test outcome-contract economics, and prepare reviewed client proposals without sacrificing the internal margin floor.
BPO operators are being asked to move from per-seat and per-hour contracts toward measurable outcomes while their workforce tools still forecast seats and schedules. The missing layer is supplier-side commercial modeling: classify interaction costs, test contract definitions and automation assumptions, and separate a client-facing proposal from an approved internal floor. Seatshift makes those assumptions reviewable instead of pretending there is one correct outcome price.
The COO, CFO, or commercial leader at a BPO or contact-center operator renegotiating a material client contract.
Operations, finance, and commercial leaders own the repricing and margin decision.
Scenario calculation, approvals, comparisons, and proposal assembly scale through software.
The input records a small number of linked signals and no inbound graph connections.
A precise operator-side buyer, current contracting pressure, and a code-scalable scenario mechanism make the direction concrete.
The market figures are secondary evidence, no interface is verified, outcome definitions are contract-specific, and shared benchmarks create confidentiality risk.
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