GroundKeeper
A support-answer firewall that checks each draft against approved policy versions, returns exact citations or a human handoff and records a bounded evidence receipt for what was delivered.
Small businesses increasingly place generative support between customers and refund, shipping, pricing and account policies. GroundKeeper evaluates each draft against the business's approved source corpus and either releases a citation-backed version or triggers a human handoff. The supplied research confirms two developer guardrail primitives and finds no verified packaged small-business grounded-or-refuse layer. Their request-based and managed-service prices are observed market references, not fixed product pricing. The wedge is turnkey policy governance, but all originally referenced interfaces were unverified and incumbents can package the same pattern. Retrieval confidence is not factual truth, a citation does not prove correct interpretation and a signed receipt proves only the recorded version and process. Customer question, retrieved excerpt, policy applicability, answer candidate, gate result, human approval, delivered answer, customer reliance, correction and commercial or legal outcome remain separate. The product can reduce unsupported answers and preserve evidence. It cannot guarantee hallucination elimination, legal correctness or that a cited policy is current, applicable or fair.
A support, operations or compliance owner at a small business using an automated support assistant for policy-sensitive customer questions.
Recent customer-service AI fallout and active guardrail tools create a strong window.
Businesses want instant answers, while policy questions require current sources, context and refusal when evidence is incomplete.
The current trigger explains urgency more than it proves the product was previously infeasible.
Strong connected support, confirmed guardrail primitives and a clear packaged SMB gap make the firewall timely and useful.
Buyer and budget detail are incomplete, all original interfaces were unverified, policy applicability is difficult and guardrail vendors can package the flow.
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