Resolv
in catalogResolv is a complete helpdesk for a business that answers its own customers. Email and customer-portal requests land in a split-view inbox that keeps the queue, conversation and customer context together; agents route work through teams, track response and resolution targets against business hours, use saved replies and automations, and publish knowledge-base articles customers can search before…
a product record inside saascode · customer operations
the build
Built on the line. The numbers on the right are measured from the build itself — files written, routes shipped, what broke.
A business-hours clock is a product-design constraint, not a decorative timer. The moment a help desk promises to measure response and resolution targets, every ticket needs a clear relationship to time: when the request entered the queue, when the operation was open, who owned the work, what counte
Read the build story →928
files
309
routes
69
tables
58
migrations
87
pages
124k
lines of code
changelog
changes ship to every owner's repo as opt-in updates
written about it
platform foundation
Like every saascode product, Resolv ships on the fabric — the platform base included with every purchase.
new here?
This is a product record from Inside the Fabric — where the saascode factory shows its work. Every catalog product keeps one.