ShadowConcierge

Hotel and restaurant staff may paste guest messages, incident reports, payment details or personnel information into unsanctioned AI tools because owner-operators lack security staff. ShadowConcierge provides a small catalog of approved tasks, source-specific data policy, local or gateway preflight, minimized prompts, destination allowlists and an evidence ledger. The supplied research confirms a hospitality-specific enterprise competitor covering shadow-AI discovery, masking and reporting, plus horizontal tools and one verified capability. The remaining wedge is a self-serve property-owner workflow, not an empty market. Redaction is probabilistic and cannot guarantee that personal, payment, incident or employee data never leaves a boundary. Card data and high-risk incident or personnel records should be prohibited or handled in separately approved workflows, not merely masked. Source selection, detection candidate, user preview, policy decision, invocation, provider acknowledgement, output review, operational action and outcome remain separate. The ledger is append-only and tamper-evident with corrections, not literally immutable or proof of compliance. Success is less unsanctioned use and more reconstructable approved use—not complete discovery, zero leakage or safe generated content.

A hotel or restaurant owner-operator, general manager or small group operations leader without a dedicated AI security team.